Aeropause Games - Latest Comments in Hey Gamestop! Stop Opening My New Games!

Re: Hey Gamestop! Stop Opening My New Games!

No — Wed, 20 Apr 2011 19:24:43 -0000

boycott gamestop for new games. just avoid them all together. problem solved

Re: Hey Gamestop! Stop Opening My New Games!

Fadedsunz — Tue, 05 Apr 2011 10:19:13 -0000

Do not lie Mr gamestop assistant manager.One of the privliges that a gamestop employee has (I am former gamestop minion) is they get to take home a game to play that is unopened and after they bring back its put on shelf as new,thats exactly why it was opened.

Re: Hey Gamestop! Stop Opening My New Games!

Imnotluckyjustsaved — Fri, 01 Apr 2011 09:57:44 -0000

Not anymore. The checkout policy applies only to used games in which there are more than two copies. Anyone not following that policy is in direct violation of corporate policy.

Re: Hey Gamestop! Stop Opening My New Games!

Imnotluckyjustsaved — Fri, 01 Apr 2011 09:54:41 -0000

I'm a gamestop assistant manager in Kansas City, MO. The reason we unwrap most of our games is that people come in and steal the cases right off the shelf. I can't begin to tell you how many empty cases walk out my door in a week. If you are going to buy new instead of used, then I suggest you ask your clerk to put the clear sealing sticker on your case. This way if you have to return the item, it is still wrapped. And you're mistaken on the return policy, you have 30 days for a defective exchange for the same item, or 30 days to return the item, still wrapped or sealed, and get your money back. Thanks for listening and I hope this helps

Re: Hey Gamestop! Stop Opening My New Games!

Medicaid Doctors — Sun, 30 Jan 2011 05:52:35 -0000

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Re: Hey Gamestop! Stop Opening My New Games!

Blzcdmn — Mon, 24 Jan 2011 00:06:13 -0000

I bought a new copy of dragon age origins today they told me it was the last one so it wasnt in the case when i got home i open it up an its a used copy of dragon age origins awakening so not only was it used when it was supposed to be new it wasnt even the right game. When i tried to take it back they said they said i couldnt exchange it cause it was open . So now im out 30 bucks.

Re: Hey Gamestop! Stop Opening My New Games!

Saucy_1 — Sat, 01 Jan 2011 09:51:36 -0000

I fucked a gamestop manager in the asss, while she was gettin my "new" gayme out of teh drawar....trew storey

Re: Hey Gamestop! Stop Opening My New Games!

Buy Blank CD — Thu, 02 Dec 2010 01:13:14 -0000

Great article.

Re: Hey Gamestop! Stop Opening My New Games!

Turk — Mon, 19 Jul 2010 13:44:03 -0000

This isn't the only case in which this happens (im resurrecting this i know) but Gamestop employees are also allowed to "rent" new games and sell them for new when they return them. They reseal them there selves with the shrink wrap. The only acception to this is DS games which you can not erase the save files for.

Re: Hey Gamestop! Stop Opening My New Games!

Order HON File Cabinet Keys — Thu, 01 Jul 2010 08:40:48 -0000

I wanna find more info about this, anybody could?

Re: Hey Gamestop! Stop Opening My New Games!

Marik736 — Fri, 28 Aug 2009 07:28:51 -0000

Sorry, but...suck it up, buttercup. :P Would you rather all of our games be in glass cases where you can't look at any of them or touch them and force employees to follow people around the store with a key? Yeah it sucks when an employee forgets to put a game in the case, but it happens even for veterans from time to time and in all honosty we aren't purposely trying to jip you. If we have a game new in its original shrink wrap we will give it to you instead of the gutted version.

So why do our games out on the wall not have any games in them? So stupid people who try to steal them (which happens a lot) just end up with an empty case, so all the store it out is a case for a game instead of an entire $50-$100 product. Walmart uses the glass case method, try to go there on a busy day and get one of the attendants to get a game out of the case for you, guarenteed you're going to be waiting 5-10 minutes just to get your game. Where as at EB Games/Gamestop yes, sometimes we have to give you product thats been gutted already, but at the same time all you have to do is bring the case up to the front and boom, we get your game ready, no waiting around for us to open some glass case with a key to get your game and potentially taking long periods of time doing so on busier days.

So next time you buy a new game, ask if we have a factory sealed copy of that game cause I don't know about other stores but the EB Games I work at we always check for factory sealed first, just saves time and besides, as you said, its a lot nicer to get something that's in its original factory sealed package. If we don't, ask to see the condition of the disc, even if its new. 99% of the time the game will still be in mint condition, however the odd time we get stupid employees who don't put away games properly and end up scuffing them a little or getting crap on them or what not (in which case common sense would dictate to not sell it to the customer).

In the end though dude, your new game is still new, we just had to remove it from the package so stupid people don't walk off with a $50+ game, cause as I said, people walking off with empty cases (aka stealing them) happens more than you'd think, even in a smaller town like mine. :3 But in the end, ask for a factory sealed copy. If we don't have one, no point in getting angry at the guy behind the counter, we just work there. In our store if you really badly wanted a factory sealed one we would tell you politely to see if Walmart has one. We're all about customer service and helping people out at my EB Games. :3

Re: Hey Gamestop! Stop Opening My New Games!

Jordan_Snyder — Thu, 19 Feb 2009 20:39:49 -0000

Is Resident Evil 5 racist!?!?!?! Let's stop digging up old posts!!! ARGH! :P

Re: Hey Gamestop! Stop Opening My New Games!

Wes — Thu, 19 Feb 2009 19:45:25 -0000

I had a similar situation the other day. I picked up a copy of Fallout 3 as a gift for a friend. I bought it "new." I got in the car, drove home, pulled it out of the bag, and then realized that they had slipped me a "new" unwrapped copy of the game. I opened the case (And here's something normally ignored by many people who support gamestop's practice), and found that the game was scratched! Gee, you mean that little paper envelope didn't protect it from the dozens of hands that dig around it every day?

So, the next day, I go back to gamestop, complete game and receipt in hand with the intention of exchanging it for a sealed copy or getting a refund. The employee looked at the game, checked the disc, told me I had scratched it, and that there was nothing she could do for me. Now I'm stuck with this game and had to buy a sealed copy from Best Buy.

Re: Hey Gamestop! Stop Opening My New Games!

Krystal — Wed, 10 Sep 2008 17:54:38 -0000

A lot of the games are only gutted to be put out on the sales floor for customers to see what's in stock. We won't leave the actual game in the case since a lot of people are scums and like to steal. Since they don't believe in working and rather steal to make money out of it. So the reason why they're open is for show. An all the games that were gutted, are in sleeves with their manual. It's not like we're aloud to rent new games its only used games. Why complain, you're still going to go home and open the damn game so get over it. It's what the company does, if you don't like it just go somewhere else. "Plain and Simple!!!!!!"

Re: Hey Gamestop! Stop Opening My New Games!

Evan — Tue, 12 Aug 2008 02:56:55 -0000

Okay...as I'm sure there are plenty of these already on here....I'm going to give a current Gamestop Employee's view. It's really up to the Manager if you return a new game or not. If you are nice and plead your case...show some respect...we can return it as "Other" and everyone goes home happy. If you are a dick...we'll say nothing can be done. That's most of the time. It's true...we take the games out of the cases to prevent theft. Oh and ckwasi92...if the employee's are smart at all...you'll get blacklisted from returning stuff. Yes we can do that. I've done it several times to people who thought they were slick stuff...like you. You'll see.

Re: Hey Gamestop! Stop Opening My New Games!

penny — Tue, 29 Jul 2008 23:03:16 -0000

FINALLY someone is bringing this issue to the foreground. Tiffany & Co 1837 LOCK necklace

Re: Hey Gamestop! Stop Opening My New Games!

laura — Tue, 29 Jul 2008 02:12:33 -0000

hay, its just to protect the game from being stolen, so YOU WILL HAVE A GAME!!!! many people have been taking the cases even though they are empty.its not like its messed up or any thing.and the $5 isn't seperated from the price its put tword the game. so your not losing any money! so you should talk smack untell you know every thing!!!! heres the ? DO YOU WANT A GAME OR NOT WANT A GAME???? if you have a problem STOP GOING TO THE STORE!!!!!!!!!!!!!!!!!!!!.

Re: Hey Gamestop! Stop Opening My New Games!

ckwasi92 — Mon, 30 Jun 2008 12:07:51 -0000

Hey, I realize this is an old topic, but I just wanted to make one last comment for anyone who might possibly in a million years read them.

I feel your pain, man. The New game return policy at Gamestop and EB is ridiculous, I agree. They used to be cool about it, but then they got sued for selling used games as new. Now it almost seems they just don't trade back new but still use the used ones as new as they have. It's complete bullshit and false advertising. But....

Thats why you just NEED to BUY USED!!
I LOVE their used policy. I like to get a little scamming of my own back at them by basically using them as a FREE RENTAL service by buying used, and returning for cash on the seventh day ^_^ Try it!

Re: Hey Gamestop! Stop Opening My New Games!

pinecone2654 — Tue, 27 May 2008 19:26:31 -0000

Soon enough they'll probably just use a CD burner and make copies in the back...

Re: Hey Gamestop! Stop Opening My New Games!

Jeff — Fri, 19 Oct 2007 16:16:19 -0000

My issue is not so much with the shrink-wrap, but the stickers that gamestop/eb plasters all over the cases.

Being a collector, i refuse to buy platinum/greatest hits, and i expect my cases and artwork to not have sticker residue all over the damn thing.

find another way to mark the price without destroying the products im spending my money on

Re: Hey Gamestop! Stop Opening My New Games!

Akahige — Mon, 15 Oct 2007 21:52:40 -0000

I'm admittedly a little late to the party, but I just ran across this while looking for solace for the crap I recently had to deal with.

Prior to today I had no issues with GS's policy of opening games for display. I'm not particularly anal, so it's not a big deal. Now, after trying to return one of these "NEW" games I can see a little bit of the rationale of those whom I previously deemed obsessive compulsive. You would think that if you buy, say, a $50 PC game for someone as a gift and would like to return it, you would get your money back the next day (or even $50 store credit as the worst scenario). You wouldn't expect to be told that you're shit out of luck and the only way to get a refund for a "NEW" product, that you didn't touch, would be to contact the game's publisher and beg for one.

I argued up and down for what felt like half an hour, and by the end I felt like I had argued with Nigel Tufnel over whether or not his amp actually went to eleven.

By the end I was placated, just for being such a hassle, but from now on I'll buy online or just go to Target.

(It's also curious that if this makes so many people unhappy, which it clearly does, why the company does not bother with inserts strictly for display copies. Even my local video store does that).

Re: Hey Gamestop! Stop Opening My New Games!

Doesn't matter — Mon, 15 Oct 2007 13:11:42 -0000

I used to work for that company for a few years. Every bit of what you're saying is true, and it pissed me off every time I saw it. I know I was close to being fired a few times for telling my Store manager (me as an assistant store manager) in front of the customer not to sell them that crap that wasn't even wrapped. It's rediculous to open NEW copies of games when that multi-billion dollar company can afford some pieces of cardboard w/ the game name on them to put up on the walls, rather than opening up the game and having some random GA(entry level employee) take it out of it's original case, probably drop it..put his nasty a$$ fingers on it, and shove it into a crappy case that will most likely do more damage than protection. This type of thing especially pissed me off when I saw some of my employees trying to do that shit w/ RESERVED games. RESERVED GAMES for god's sake...Those aren't even supposed to be TOUCHED aside from the unpacker of the box..and the consumer...that's it!
Well hopefully websites like these will open up some peoples eyes...not necessarily saying "Don't sshop at GameStop," but just pay attention to these things and be aware of exactly what those policies are of theirs and to take FULL advantage of every single one of them.

Re: Hey Gamestop! Stop Opening My New Games!

joe-random-ass-consumer — Tue, 25 Sep 2007 15:38:02 -0000

re:theThinker

Sounds like you have a vested interest in this company so I won't slam the company or its current practices or even you "thethinker" its not about "joe-random-ass-consumer" stealing your "live" product.Its selling opened product as-new with no open box discount.If you think all of your customers are thieves you should be in another business.

Re: Hey Gamestop! Stop Opening My New Games!

Rick — Tue, 04 Sep 2007 06:53:44 -0000

For those of you who don't think it's a big deal, think about this: would you buy a can of opened food? Or an opened toothbrush? And pay full price? If it's ok for EB to do so, I guess supermarkets could start selling opened food products for full price and major clothing retailers could sell used clothing as new as well. EB give the word "new" a whole different meaning. With that aside, they have awful service.

Re: Hey Gamestop! Stop Opening My New Games!

theThinker — Fri, 17 Aug 2007 00:25:50 -0000

Couple of things to consider here:

Why is live product removed from the floor? By live product, we of course mean entirely intact items, games with discs and booklets, etc..
Why would a Fortune 500 company waste valuable time and payroll across 5200+ stores to remove this product? Theft. Bottom line, as much as this chaps your butt, they are losing large amounts of money due to rampant thievery, from their CONSUMER BASE, and it is this behavior on the CUSTOMERS part that has caused this policy. Gamestop is protecting its assets. Beyond this, we as customers always have the option of not buying a copy that's opened. This may mean that in some cases we don't get the game we want.. That's life. We have the choice where to spend our cash. This does not necessarily give us liberty to take it out on "Joe Minimum Wage" as some bigot labeled our friendly neighborhood clerk. Its not his call anyway. Move on and buy it elsewhere, and think about how much you bitch. If you owned a business, would you trust "Joe Random-Ass Consumer" to not lift your product? How very charitable and saintly of you.

THINK. THINK. THINK.